Is it an emergency?

Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? Do you need support right away? If so, please call 999 now.

If you have a hearing or speech impairment, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.

We recognise that you might not always want or need to call us on the phone. So we offer other options, including emailonline reporting forms and online live chat.

This live chat service is intended for non-emergency enquiries. If it is not available, visit our online reporting forms or call 101.

To report a possible breach of COVID-19 measures, or for any other general enquiry, please continue to our live web chat.


If you are contacting us with a covid-19 enquiry relating to local lockdowns, please check the Welsh Government FAQ resources.

We cannot provide any updates on incidents or ongoing crimes directly over this chat facility.

This service is operated by North Wales Police and can only deal with enquiries relating to the force area. We will not be able to assist with anything outside of this area.

Abusive and nuisance messages will not be tolerated. We kindly ask that you refrain from mis-using this facility. If you choose to ignore this message we may decide to prosecute you under the Malicious Communications Act 1998.

This is a secure service, however, if you are in a public place or using a shared computer, please be mindful of others who could potentially view the content.

Any personal information supplied by means of this website will be processed in accordance with the Data Protection Act 1998. North Wales Police may hold this information in manual or electronic form. It will be processed in connection with the query you raise and with North Wales Police’s broad purpose of preventing and detecting crime; protecting life and property; preserving order; maintaining of law and order and rendering assistance to the public.