Quickly exit this site by pressing the Escape key Leave this site
This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.
North Wales Police (NWP) would like to welcome you to North Wales.
This guide is designed to offer you practical advice and provide some essential information for visiting North Wales.
We hope that this guide will help you. It is intended as a starting point and contains useful information about services you may need while you are here. More detailed information about specific services in your local area will be available through local authorities and charities.
NWP is split into ten local policing teams:
Each area has a combination of community policing teams, response teams and criminal investigation units.
We believe in putting our communities first in everything we do and we are proud to deliver an excellent policing service. We work closely with our communities to tackle the issues that concern them in order to make the region a safe and enjoyable place to live and visit.
The Welsh language belongs to all of us, whether we speak it or not. It is integral to our culture, our heritage and our daily lives. Welsh is widely spoken in our communities here in North Wales and we are proud to be able to say that NWP is committed to being a bilingual organisation.
Our Police Officers are our face and voice in the community. They are easily recognisable by their black uniform, black shirt and hat.
They’re on the ground, speaking to victims, preventing crime and working behind the scenes making a real difference. They come from different walks of life but are united by the same goal – to keep communities safe.
A Police Community Support Officer (or PCSO) provides support to police officers. Their own powers are fixed, which means that they can detain a suspect until a police officer arrives, but they cannot arrest people, interview prisoners, or investigate serious crime.
However, by being visible and approachable, PCSOs help to prevent trouble, deter crime and make communities safer. PCSOs can be distinguished by the blue bands on their uniform. They are always happy to help should you need them.
Learn more about a career in policing: North Wales Police careers
There are a number of ways you can contact North Wales Police, 24 hours a day:
This number should only be used in an emergency and covers the following incidents:
If your call is ‘not urgent’ you can call 101, or contact us online at www.northwales.police.uk
When you are connected to the Police the person who answers the phone will speak in English or Welsh depending on your preference. We are a bilingual Police Service.
If English or Welsh is not your preferred language and you need help to tell the Police what has happened, the call handler will contact an interpreter while you are still connected. If the connection is lost for any reason the Police call handler will call you back.
If you are deaf, hard of hearing or have a speech impediment you can report a non-emergency using Typetalk on 18001101.
British Sign Language 999: www.999bsl.co.uk
You can also write to us at:
North Wales Police HQ,
Glan Y Don,
If you do not require emergency assistance you can also contact us via social media:
If you want to report a crime anonymously you can call Crimestoppers on 0800 555 111.
Crimestoppers is an independent charity, separate to the Police. They are not interested in who you are, just what you know.
Alternatively you can report online at www.crimestoppers-uk.org
If you witness or are involved in an emergency situation, it is essential that you call the appropriate service. In the UK there are four main emergency services reachable through dialling 999:
When you dial 999 you will be put through to a phone operator who will ask you which service you require.
If you can’t speak English the telephone operator will try to establish what language you speak and will then bring a translator into the call.
The operator will ask a series of questions, including:
These are basic questions that will help you to receive the right assistance as quickly as possible.
When someone is on the way to you they may follow up with a few additional questions depending on the nature of your emergency and especially if the emergency is medically related, such as:
It is important to remember that the services listed above should only be used in an emergency.
You can make a complaint about North Wales Police in the following ways:
Although some people might fear crime, the chances of becoming a victim of a serious crime are very low.
If you report a crime we will:
If you witness an incident we will:
Stealing and damaging other people’s property are crimes which happen all around the world.
In Great Britain it is also an offence to:
The UK government defines domestic abuse as, “any incident of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members, regardless of their gender or sexuality. In British law these will also include forced marriages, honour-based abuse and female genital mutilation.
A forced marriage is one where people are coerced into a marriage against their will. Forced marriages are against the law. A marriage should be entered into with the free and full consent of both parties. The Forced Marriage Unit of the Foreign and Commonwealth Office is a single point of confidential advice and assistance for those at risk of being forced into marriage.
Telephone number: 0207 700 80 151
Honour based abuse is a fundamental abuse of your human rights. When someone is controlling you by:
The World Health Organisation defines FGM as “all procedures involving partial or total removal of the external female genitals, or other organs for non-medical reasons.”
FGM is against the law and it is an offence to:
For help and support please contact SAVERAUK on 0800 1070726 www.saverauk.co.uk
Human trafficking is a serious crime. A person is trafficked if they are brought to (or moved around) a country by others who threaten, frighten, hurt and force them to do work or other things they don’t want to do.
If you are identified as a victim of trafficking, then you will be entitled to:
You may feel scared, powerless and alone.
However, help is available, and you have the right to independent emotional, medical and practical help. This support could include:
For help and support, contact The Salvation Army Human Trafficking Helpline on 0300 3038151.
If you have suffered an incident because of who you are we can get you help and support.
A Non-Crime Hate Incident is when someone behaves in an unfriendly, aggressive or angry way towards a person and the person reporting the incident perceives this behaviour to be motivated by a hatred towards their race, religion, sexuality, gender identity or disability.
A Non-Crime Hate Incident is recorded as a non-crime; meaning that the person’s report will not be investigated because no criminal offence has been committed.
However, Hate Incidents can feel like a crime for the person reporting because they have felt distressed and upset, and so it is important that North Wales Police are made aware of them so that the person reporting the incident is fully supported by our Hate Crime Coordinators.
Hate Crimes are when criminal offences are committed because of someone’s religion, race, sexuality, gender or disability. Hate crimes are investigated. The police will look to identify the person responsible and bring them to justice.
These types of incidents can have a significant effect on the community and can cause misery to people and lead to having feelings of insecurity.
The police take all types of hate crime very seriously and we encourage you to report these incidents to the police.
The police work with a number of other agencies and can offer help, support and advice in dealing with hate incidents and hate crimes.
If in doubt, report it.
You can report hate incidents and crimes via 101 (999 in an emergency) via Facebook @NorthWalesPolice or Twitter @NWPolice or on our website www.northwales.police.uk
If you do not want to report the incident direct to the police, we have a number of Safe Reporting Centres you can visit to report incidents and access help and information. Look for the stop hate logo which identifies 3rd party reporting centres.
You can also download the Stop Hate App which enables you to report issues via your smartphone.
STOP HATE UK
0800 138 1625 24-hour helpline
You can also report via third party agencies like Victim Support who can liaise with police on your behalf.
Tel: 0300 30 31 982
Police Officers in the UK have the power to stop and search you if they have reasonable grounds to suspect that you are carrying:
The grounds the police officer must have for stopping and searching you should be based on facts, information or intelligence or it could be because of the way you are behaving.
Things you should know about being stopped and searched:
If you are arrested for an offence you will be taken to a police station where you can:
Radicalisation is the process by which a person comes to support terrorism and extremist ideologies. If you are worried someone close to you is becoming radicalised act early and seek help.
The sooner you reach out, the quicker we can protect the person you care about from being groomed and exploited by extremists.
North Wales Police have specially trained Prevent officers who work alongside other organisations through a Home Office programme called Prevent to help people vulnerable to radicalisation move away from violent extremism. We are here to listen and offer help and advice.
Friends and family are best placed to spot the signs, so trust your instincts and tell us your concerns in confidence. We can help if you act early. You won’t be wasting our time and you won’t ruin lives, but you might save them.
To find out more about how to help someone close to you visit www.actearly.uk or call the Anti-Terrorism Hotline on 0800 789 321
It’s important that you keep your home, vehicle and possessions safe whilst you are living here in the UK. Here are some simple tips to help you avoid becoming a victim of crime:
In the UK, smoking in bars, work places, restaurants and public vehicles, including taxis, trains and buses, is not permitted. It is also illegal to smoke in areas outside that are partially enclosed.
The legal age for consuming alcohol in the UK is 18. ‘Designated Public Place Orders (DPPOs) are assigned to locations where open alcohol can be confiscated and fines can be issued. You should also note that it is illegal to drink alcohol on any form of public transport.
Emergency services should only be used if there is a genuine emergency. For all other medical issues there are other options.
Accident & Emergency (or A&E) is the place to go if you or someone else has/is experiencing:
A&E departments are available in various major hospitals across North Wales.
Wrexham Maelor Hospital
Tel: 01978 291100
Glan Clwyd Hospital
Rhuddlan Road, Bodelwyddan, Rhyl,
Denbighshire LL18 5UJ
Tel: 01745 583910
Tel: 01248 384384
Phone 999 for emergency assistance via ambulance
Phone 111 for non-emergency medical advice and assistance
Walk-in centres are run by trained nursing staff that are on hand to treat minor injuries, infections and illnesses. There is no need to make an appointment and centres are usually open well into the evening, seven days a week. Treatment at a walk-in centre is free.
GPs are run by doctors and nurses who provide treatment for chronic illnesses, infections and mild injuries. You will need to register with a GP before you can make an appointment.
Dentists look after tooth and dental pain. You will need to register with your local dentist before you can make an appointment.
Visit a pharmacy: Pharmacists are qualified healthcare professionals, and they can offer clinical advice and over the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious then pharmacists have the right training to make sure you get the help you need.
Pharmacies can be found in most supermarkets, the high-street store ‘Boots’ and they can also be found as independent stores.
To drive a car in the UK you must have the following documents:
Here is some useful information about driving in the UK, to help keep you and other drivers on the road safe.
If you are involved in an accident you MUST stop and exchange your details with all the other drivers involved. In a case of injury, the police MUST be called, in other cases it is advisable to inform the police. You MUST stop if instructed to by police personnel. It is likely the officer will ask to see your driving documents
There are five main causes of serious injuries and deaths on the region’s roads. They are known as the ‘Fatal 5’.
You need to be aware of this...
Licences issued outside the UK to non EU residents / international driving permits are valid in the UK for 12 months.
If you intend to stay in the UK beyond this period of time, you will need to apply for a UK provisional driving licence and then successfully complete the theory test and driving test to facilitate further driving in the UK. If you obtain a provisional licence within the 12 months, you can still drive independently on your home country licence for the 12 month period.
If this is not done, you run the risk of being prosecuted for driving without a valid licence, which could invalidate your insurance and you could find it difficult obtaining cover in the future, as you have to disclose all driving convictions from the previous five years!
REMEMBER - You will need to display “L” learner plates on the front and rear of your vehicle and be accompanied by a suitably qualified co driver at all times. (The co-driver has to have held an EU licence for a minimum of three years and be 21 years old or over.) There are no exemptions to these rules.
If you go back to your home country within the first 12 months and return to the UK, your 12 months does not start again. It starts from when you first land in the UK, not from when you start driving, working or studying. Once you take up residency the 12 month period starts.
Enforcement action by North Wales Police and other enforcement agencies could result in a fine, points on your licence (even if you don’t have a GB licence yet), a court appearance or even being disqualified from driving. It is therefore important that the conditions are followed.
REMEMBER if in doubt please visit www.gov.uk/driving-nongb-licence for further guidance.
Find local and national organisations and services that can help you.
Citizens Advice provides free, confidential and impartial advice over the phone and in person. They can offer advice on:
If you need non-urgent information about mental health support and services that may be available to you:
Please call our Infoline on 0300 123 3393
Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope or at risk of suicide throughout the United Kingdom
Call 116 123
If you require this leaflet in an alternative language please contact [email protected]