Current timestamp: 23/06/2025 03:34:39
AgeAlertAnonymousAppealsApplicationsApply Or RegisterArea OutlineArrow DownArrow LeftArrow RightArrow UpAutomatic DoorsBack ArrowBusinessCalendarCashArrow DownArrow LeftArrow RightArrow Down[Missing text '/SvgIcons/Symbols/Titles/icon-chrome' for 'English (United Kingdom)']ClockCloseContactDirectionsDocumentDownloadDrawDrugExpandExternal LinkFacebookFb CommentFb LikeFiletype DefaultFiletype DocFiletype PdfFiletype PptFiletype XlsFinance[Missing text '/SvgIcons/Symbols/Titles/icon-firefox' for 'English (United Kingdom)']First AidFlickrFraudGive FeedbackGlobeGuide DogHealthHearing ImpairedInduction LoopInfoInstagramIntercom[Missing text '/SvgIcons/Symbols/Titles/icon-internet-explorer' for 'English (United Kingdom)']LaptopLiftLinkedinLocal Activity[Missing text '/SvgIcons/Symbols/Titles/icon-location' for 'English (United Kingdom)']LoudspeakerLow CounterMailMapMap PinMembershipMenuMenu 2[Missing text '/SvgIcons/Symbols/Titles/icon-microsoft-edge' for 'English (United Kingdom)']Missing PeopleMobility ImpairmentNationalityNorth PointerOne Mile RadiusOverviewPagesPaper PlaneParkingPdfPhonePinterestPlayPushchairRefreshReportRequestRestart[Missing text '/SvgIcons/Symbols/Titles/icon-rotate-clockwise' for 'English (United Kingdom)']Rss[Missing text '/SvgIcons/Symbols/Titles/icon-safari' for 'English (United Kingdom)']SearchShareSign LanguageSnapchatStart AgainStatsStats And Prevention AdviceStopSubscribeTargetTattosTell Us AboutTickTumblrTwenty Four HoursTwitter LikeTwitter ReplyTwitter RetweetUploadVisually ImpairedWhatsappWheelchairWheelchair AssistedWheelchair ParkingWheelchair RampWheelchair WcYoutubeZoom InZoom Out

Leave this site

Cookies

We use some essential cookies to make our website work. We’d like to set additional cookies so we can remember your preferences and understand how you use our site.

You can manage your preferences and cookie settings at any time by clicking on “Customise Cookies” below. For more information on how we use cookies, please see our Cookies notice.

Accept cookies Reject cookies Customise cookies

Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.

Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.

Sorry, there was a technical problem. Please try again.

Skip to main content

Skip to main navigation

Welcome

This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.

Show me the site

North Wales Police crest

  • Back to Report

    • Crime
    • Domestic abuse
    • Rape, sexual assault and other sexual offences
    • Road traffic incident
    • Report antisocial behaviour
    • Missing person
    • Fraud, bribery or corruption
    • Spiking
    • Stalking or harassment
    • Lost or found property
    • Lost or stolen vehicles
    • Hate crime
  • Back to Tell us about

    • How to tell us about possible terrorist activity
    • How to tell us about something you've seen or heard
    • An existing case or report
    • A procession or event you are planning
    • Filming
  • Back to Apply or register

    • Careers and volunteering
    • Charity collection licences
    • Compensation for victims of crime
    • Firearm, shotgun or explosives certificate
    • Attend a misconduct hearing
  • Back to Request

    • A collision report
    • Intellectual property (IP) licence
    • Compensation for something the police have done
    • Your fingerprints
    • Information: about the police, about yourself or someone else
  • Back to Thanks and complaints

    • Feedback about the website
    • Complaints
    • Say thanks
  • Your area
  1. ...
  2. News

Celebrating International Control Room week

Main article content

News
Published: 12:01 26/10/2023 Updated: 00:00 26/10/2023

North Wales Police are supporting a week-long campaign which recognises and raises awareness of officers and staff who work in emergency service control rooms around the world.

Running from Monday 23rd until Sunday 29th October, International Control Room Week aims to celebrate the teams who use their knowledge, skills and expertise to quickly mobilise the appropriate resources required whilst also providing a reassuring voice to those in greatest need.

The Joint Communications Centre is a shared facility with the North Wales Fire and Rescue Service and is based in St Asaph. It is the beating heart of both emergency services with all call takers and dispatchers being the first point of contact for many who are in distress.

Over the last three months specially-trained staff have received over 30,400 ‘999’ calls, almost 60,000 calls on the non-emergency line, over 6,000 webchats and 15,000 emails.

From dealing with missing people, people in mental health crisis threatening suicide, reports of violent and serious assaults, fatal road traffic collisions and at times, being on the end of undeserved verbal abuse the Control Room is an extremely busy environment.

Temporary Chief Superintendent Mark Williams of North Wales Police said: “Our committed Control Room staff are the unsung heroes, working together to play a critical role in the safety and wellbeing of communities across north Wales.

“Our teams are the first point of contact for many people who are in need of our help, are vulnerable or maybe victims of crime. It’s down to the skills of the police communication operators to manage the initial call, to reassure the caller and obtain the facts and information needed to direct the correct response to the incident.

“We are fully supportive of International Control Room week which gives us the opportunity to recognise and publicly thank our teams who do an amazing job supporting our communities.

“An emergency service control room is a unique place to work. It never stops and is constantly challenging and it takes a special kind of person to work in it. Someone resilient and empathetic, who can think on their feet and take control of what can be very distressing and challenging situations. They often deal with situations and incidents of which the majority of people will never encounter and do so with great dignity. I am extremely proud of them.”

To learn more about the role of Communications Operators please visit our website Communications Operators | North Wales Police

To register your interest for our upcoming Communications Operators vacancies in 2024 please go to: Register Your Interest for our upcoming Communication Operators Vacancies in 2024 - Police Jobs Wales (tal.net)

Notes:

Between 23rd July and 22nd October 2023 North Wales Police officers and staff in the Control Room have received:

  • 30,486 ‘999’ calls
  • 59,548 calls on the 101 non-emergency line
  • 6,164 webchats
  • 15,236 emails

Share

Footer navigation

North Wales Police

  • Contact us
  • Live chat
  • Find a police station
  • Careers
  • About us
  • News
  • Campaigns
  • Privacy Notice
  • Terms and conditions
  • Cookies
  • Accessibility

Information and services

  • Advice and information
  • Crime prevention advice
  • Accessing information (FOI)
  • Stats and data
  • Report
  • Tell us about
  • Apply or register
  • Request
  • Feedback

Partners

  • Police and Crime Commissioner
  • Police.uk
  • Ask the police

Language

  • Cymraeg

Follow us on

© Copyright 2025. All rights reserved.