Live chat
Is it an emergency?
Call 999 in emergency situations like these:
- there is an immediate danger to life
- someone is using violence or is threatening to be violent
- a crime is happening right now, like a house burglary or a theft
Hearing or speech impairments
- If you’ve pre-registered with the emergencySMS service, use our textphone service 18000 or text us on 999.
- Call 999 BSL to use a British Sign Language interpreter.
Silent 999 calls
- If you're in danger but you can't talk on the phone, you should still call 999, then follow these instructions.
We recognise that you might not always want or need to call us on the phone. So we offer other options, including email, online reporting forms and online live chat.
This live chat service is intended for non-emergency enquiries. If it is not available, visit our online reporting forms or call 101.
We cannot provide any updates on incidents or ongoing crimes directly over this chat facility.
This service is operated by North Wales Police and can only deal with enquiries relating to the force area. We will not be able to assist with anything outside of this area.
Abusive and nuisance messages will not be tolerated. We kindly ask that you refrain from mis-using this facility. If you choose to ignore this message we may decide to prosecute you under the Malicious Communications Act 1988.
This is a secure service, however, if you are in a public place or using a shared computer, please be mindful of others who could potentially view the content.
Any personal information supplied by means of this website will be processed in accordance with the Data Protection Act 1998. North Wales Police may hold this information in manual or electronic form. It will be processed in connection with the query you raise and with North Wales Police’s broad purpose of preventing and detecting crime; protecting life and property; preserving order; maintaining of law and order and rendering assistance to the public.